Effective Date: 06/11/2025

Los Angeles Mental Health (LAMH) prioritizes the protection of privacy and confidentiality for everyone who accesses our website, reaches out to our staff, or joins our mental health programs. This policy details our practices for gathering, utilizing, securing, and sharing data obtained via our online platforms and associated services.

Information We Collect

As you interact with Los Angeles Mental Health through our site, telephone discussions, or enrollment documents, we might gather these categories of personal details:

• Full name
• Contact details (including email, telephone number, and postal address)
• Insurance information (to confirm eligibility and coverage for services)
• Health and medical records (pertaining to mental health concerns, including anxiety, depression, PTSD, or similar issues)
• Details for emergency contacts
• Technical data from your device (such as IP address, OS, and browser details)

Such data could be obtained during form submissions, appointment bookings, insurance checks, or involvement in our offerings.

How We Use Your Information

The data collected by Los Angeles Mental Health serves these key objectives:

• Evaluating suitability for our mental health initiatives
• Delivering residential care, therapeutic sessions, psychiatric services, and comprehensive wellness support
• Engaging with you regarding your care strategy or questions
• Confirming insurance and exploring payment alternatives
• Enhancing our offerings, digital presence, and outreach efforts
• Meeting obligations under laws and regulations

SMS Messaging

We may send SMS messages for appointment reminders, service updates, and follow-ups. Message frequency varies based on your interactions with us. You can opt out anytime by texting STOP, or get help by texting HELP. Standard carrier rates may apply.

We collect your mobile number and message interaction data solely to provide SMS services. This information may be shared with subcontractors who support our customer service operations. We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have questions or need support, please contact us at contact@losangelesmentalhealth.com or (323) 905-7458.

Protection of Personal Information

Your health data’s privacy is a top concern for us. Any personal or medical information provided to Los Angeles Mental Health is kept in secure systems and managed according to the Health Insurance Portability and Accountability Act (HIPAA) along with relevant privacy regulations.

We employ multiple measures – administrative, physical, and technological – to ensure your data’s security, such as encrypted transmissions, protected storage solutions, and restricted access for approved staff only.

Sharing and Disclosure

Your personal data is never sold, exchanged, or leased to external entities by us. Sharing may occur only in these specific scenarios:

• With healthcare providers and personnel directly contributing to your treatment
• With your insurer for coverage validation and claim processing
• With approved relatives or emergency contacts, solely upon your approval
• As mandated by legal requirements or court orders

Cookies and Website Analytics

To improve navigation and monitor site usage, our website could employ cookies and analytical software. This involves collecting non-identifiable details like IP addresses, browser varieties, visited sections, and session durations. If preferred, you may turn off cookies via your browser options, though this could restrict some features.

Third-Party Links

Links to outside sites may appear on our platform, offering resources for mental health assistance. We bear no responsibility for the privacy measures or materials on those external sites. It’s advisable to examine their policies prior to submitting any data.

Your Rights and Choices

You possess these rights concerning your data:

• Viewing the personal details we maintain about you
• Seeking updates for any erroneous or missing information
• Revoking permission for data usage, when relevant
• Asking for data deletion, barring any legal or agreement-based necessities

Submit such requests by reaching out to us using the details listed below.

Minors and Privacy

Our services at Los Angeles Mental Health target those 18 years and above. We avoid intentionally gathering or retaining data from minors under 18 without confirmed consent from a parent or guardian.

Changes to This Policy

We may revise this privacy policy periodically. Updates will appear here with a revised effective date. We suggest checking this page regularly to remain updated on our data protection methods.

Contact Us

For inquiries about this policy or your data management, get in touch with us at:

Los Angeles Mental Health

Phone: (323) 905-7458.

Email: contact@losangelesmentalhealth.com

Address: 5310 Bothwell Rd, Tarzana, CA 91356, United States

We value your confidence in us and are dedicated to upholding your privacy while you embark on your journey to better mental health.